FINE ART PRINTS TERMS AND CONDITIONS

DELIVERY POLICY

Prints are typically shipped via DHL within 4-6 weeks from the closing date of the sales window.  You will receive an email notification when your order ships along with a tracking number. Prints are made to order and hand-signed, and I appreciate your patience!

INTERNATIONAL SHIPPING

Shipments within South Africa will not be subject to import duties or import taxes. Shipments to other countries may be liable to customs fees & taxes. The buyer is responsible for any charges that do apply. DHL will notify the buyer personally and will collect payment. Failure to pay duties and taxes where applicable will delay your shipment. I will not accept returns based on customs fees or taxes being applied.

Returned orders from an incorrect or undeliverable address will be subject to additional shipping charges and international taxes will apply.

When placing your order, please take a few moments to verify that the shipping address you have provided is correct. I cannot assume responsibility for shipping charges, additional shipping charges, or replacing mis-delivered items because of an incorrect or undeliverable address.

ART PRINTS REFUND POLICY

Note that all Jeanette Gibson fine art prints and products are printed on demand, which means they are FINAL SALE, NON-RETURNABLE, and NON-REFUNDABLE. 
 

INCORRECT / UNDELIVERABLE ADDRESS

If your order is returned to us and needs to be reshipped due to an incorrect or undeliverable address, additional shipping fees and/or international taxes will apply.

When placing your order, please take a few moments to verify that the shipping address provided is correct. We cannot assume responsibility for shipping-charges, additional shipping charges, or replacing incorrectly delivered items because of an incorrect or undeliverable address.

DAMAGES / INCORRECT ORDER DETAILS

Please inspect your order upon receipt and contact us immediately if:

  • the item is defective
  • the item is damaged
  • if you receive the wrong item

We will evaluate the issue and correct the mistake.

Any damaged photographic prints purchased through Jeanette Gibson (www.jeanettegibson.com) are eligible for replacement. We require all damaged and incorrect prints to be returned to our studio for replacement. We must receive written notification, and photo documentation of the damages within 30 days of receiving the item. After 30 days, we will no longer replace an item.

To start a return due to a damaged product, contact us at info@jeanettegibson.com. Once your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@jeanettegibson.com.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and correct it if required.

PRIVACY POLICY

PRIVACY POLICY FOR JEANETTE GIBSON

At JEANETTE GIBSON, accessible from https://jeanettegibson.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by JEANETTE GIBSON and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in JEANETTE GIBSON. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

LOG FILES

JEANETTE GIBSON follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

COOKIES AND WEB BEACONS

Like any other website, JEANETTE GIBSON uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

ADVERTISING PARTNERS PRIVACY POLICY

You may consult this list to find the Privacy Policy for each of the advertising partners of JEANETTE GIBSON.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on JEANETTE GIBSON, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that JEANETTE GIBSON has no access to or control over these cookies that are used by third-party advertisers.

THIRD PARTY PRIVACY POLICIES

JEANETTE GIBSON’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA PRIVACY RIGHTS  (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

CHILDREN’S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

JEANETTE GIBSON does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Our Privacy Policy was created with the help of the Privacy Policy Generator.

CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

FINE ART PRINT COLLECTIONS

Fine art prints aren’t just beautiful additions to your space; they’re potential investments and cherished pieces to be enjoyed for years to come. But like any valuable possession, proper care is essential to ensure their longevity and preserve their vibrancy. Here’s a guide to ensure your fine art prints stay looking their best for generations:

MINIMIZE LIGHT EXPOSURE 

Light, especially direct sunlight, is one of the biggest threats to your fine art prints. The ultraviolet (UV) rays in sunlight can cause fading over time, making your once vibrant colors appear dull and lifeless. Here’s what you can do:

  • STRATEGIC PLACEMENT | Hang your prints away from windows or areas with excessive sunlight. Opt for north-facing walls or rotate your artwork periodically to minimize sun exposure.
  • EMBRACE THE POWER OF GLASS  | Invest in frames with UV-protective glass. This filtering layer shields your prints from harmful UV rays while still allowing you to appreciate their beauty.

LOCATION CHOOSE THE RIGHT ENVIRONMENT

Just like Goldilocks and her porridge, your fine art prints have a sweet spot when it comes to their environment. Here are some factors to consider:

  • HUMIDITY MATTERS |  Avoid hanging your prints in areas with high humidity, like bathrooms or kitchens. Excess moisture can cause warping, wrinkling, or even mold growth. Aim for a cool, dry environment with moderate humidity levels.
  • TEMPERATURE EXTREMES Fluctuations in temperature can also damage your prints. Avoid hanging them near fireplaces, radiators, or vents where they might be exposed to excessive heat.

PROPER FRAMING ESSENTIALS

The frame you choose for your fine art print isn’t just about aesthetics; it plays a vital role in its preservation. Here’s what to look for:

  • ACID-FREE IS THE WAY TO BE | Ensure your frame uses acid-free mats and backing materials. Regular cardboard can emit harmful gases that can damage your print over time.
  • GLASS WITH CLASS | As mentioned earlier, opt for UV-protective glass to shield your artwork from light damage.

HANDLE WITH CARE

Our hands harbor natural oils that can stain or damage your prints. Here’s how to handle them with care:

  • WASH YOUR HANDS | Before touching your prints, wash your hands thoroughly with soap and water and dry them completely.
  • GRIP IT RIGHT |  Avoid touching the printed surface directly. Hold the print by the edges or use cotton gloves for added protection.

SAFEKEEPING

If you’re not currently displaying a print, proper storage is crucial. Here are some tips:

  • FLATTEN OUT |  Store your prints flat in an acid-free folder or archival box. This prevents curling or bending that can damage the paper.
  • COOL AND DRY IS THE MOTTO | Choose a cool, dry location for storage. Avoid basements, attics, or garages where temperature and humidity fluctuations can be extreme.

BONUS TIP | For particularly valuable or delicate prints, consider consulting a professional conservator. They can offer expert advice on framing, storage, and even restoration if necessary.

By following these simple yet effective care tips, you can ensure your fine art prints continue to be a source of beauty and inspiration for you and generations to come. Remember, a little care goes a long way in preserving these treasured pieces of art.

FINE ART PRINT COLLECTIONS

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